logo Aquawin Casino

Terms and conditions

1. Legal Status

1.1 License Number

The casino operates under the license number ALSI-202411077-FI2, which is issued to Stellar Ltd. for the Anjouan B2C certification.

1.2 Issuing Authority

The Anjouan Offshore Finance Authority / Anjouan Gaming Authority is the issuing authority under the Comoros/Anjouan Computer Gaming Licensing Act 007 of 2005.

1.3 Jurisdiction

The casino is governed by the laws of Anjouan, Union of the Comoros, and operates through Stellar Ltd. based in Anjouan.

2. Registration and Login Process

2.1 Step-by-Step Process

  1. Access the Aquawin Casino website and select the "Register/Sign Up" option.
  2. Enter your email, password, country/currency, and other personal details as required.
  3. Confirm your account if prompted.
  4. Log in, choose a cashier method, deposit funds, and opt into any available promotions before depositing as applicable.
  5. Complete KYC verification if required, particularly before your first withdrawal. Demo access to certain games may be available without registration.

2.2 Is KYC/ID Verification Required?

KYC verification may be requested prior to your first withdrawal. The verification process is typically completed within 24 to 72 hours. Commonly required documents include proof of identity, proof of address, and verification of payment method ownership.

2.3 Time to Activate Account

Account registration is immediate. If KYC verification is required, expect a review period of 24 to 72 hours.

2.4 Terms of Registrations

To register, users must be at least 21 years old. Each individual is permitted to maintain one account only. Duplicate account creation is prohibited unless explicitly confirmed otherwise by customer support. The following countries are restricted: Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), the UK, the US, and Ivory Coast.

3. Games and Software Providers

3.1 Top Games

The platform features various games, including but not limited to Mega Ball 100x, Cash or Crash, Gonzo’s Treasure Map, Monopoly Big Baller, and many others, with reported high RTP percentages for certain titles.

3.2 Software Providers

Casino games are supplied by numerous providers including, but not limited to, Evolution, Playtech, and others.

3.3 Provider Licensing / Certification

While numerous software providers hold licenses in regulated markets, the platform itself is primarily licensed under Anjouan, and does not claim licenses from other jurisdictions such as ANJ, UKGC, or MGA.

3.4 Total Game Count

The casino offers over 12,500 games, including more than 600 live-dealer games.

3.5 Game Categories

Games available on the platform include slots, table games, live dealer games, and various other categories. Jackpots are categorized as Daily, Hot, New, and All Jackpots.

4. Bonuses and Promotions

4.1 Welcome Bonus

Welcome bonuses may vary based on locale and are periodically updated. Promotions may include deposit match incentives and free spins.

4.2 Process of Activation for Welcome Bonus

To activate a welcome bonus, users must create an account, make the qualifying minimum deposit using an eligible method, and opt in to the deposit offer as instructed.

4.3 Wagering Requirements

Wagering requirements for bonuses vary by region, with specific multipliers applicable for different types of games.

4.4 Time Limits

Welcome bonus validity is determined at the time of promotion. Specific timeframes will be outlined during bonus acceptance.

4.5 Recurring Promotions

Ongoing promotions may include weekly cashback, tournaments, and other incentives. Details vary and are subject to regular updates.

4.6 Cashback Offers

Cashback offers may be available under specific conditions, including specific wagering or conversion requirements.

4.7 Reload Bonuses

Reload bonuses may be available periodically, each with its own terms and conditions.

4.8 Free Spins Bonuses

Free spins may be awarded as part of certain promotional offers, subject to wagering requirements.

4.9 General Bonus Terms and Conditions

Minimum deposit amounts and maximum bet limits during the wagering period apply to bonus activities. Restrictions may vary based on the user's jurisdiction.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

Participants in the VIP program may advance through various tiers, each offering distinct benefits, including cashback and dedicated account management.

5.2 How to Qualify

Qualification criteria for each VIP level may vary and are not universally published.

5.3 Loyalty Program Description

A loyalty program may involve earning points through real-money wagering, deposits, and participation in promotional events.

5.4 Loyalty Program Rules

The program enables users to earn loyalty points based on specific wagering criteria, which can be exchanged for rewards.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

A variety of deposit options are made available to players, with minimum and maximum limits varying by method.

6.2 Withdrawal Methods

Withdrawal options are available, with limits set for both minimum and maximum transactions. Processing times may vary based on chosen methods.

7. Key Terms and Conditions

7.1 Bonus Terms

Bonus wagering requirements and maximum contributions from different types of games apply.

7.2 Deposit Limits

Minimum deposit amounts depend on the chosen payment method and are subject to promotional requirements.

7.3 Withdrawal Limits

Standard daily and monthly withdrawal limits apply, with additional tiers available for verified VIP users.

7.4 Account Restrictions

KYC verification can be mandated, and account duplication is prohibited.

8. Mobile and Technical Features

8.1 Mobile Browser Optimization

Mobile access is facilitated through compatible browsers without the need for a dedicated app.

8.2 User Experience and Speed on Mobile

Mobile optimization is designed to ensure responsive performance across devices.

8.3 Process of Registration on Mobile

The mobile registration process mirrors that of the desktop experience and may require KYC verification.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The platform employs standard encryption protocols to safeguard user data.

9.2 Customer Support

Customer support services are provided through various channels including live chat and email.

9.3 Support Availability

Support channels are available 24/7 in multiple languages, including English, German, and others.

10. Responsible Gambling Features

10.1 Tools

The platform offers limited responsible gambling tools, with self-exclusion available upon request.